FAQ

WHAT IS YOUR RETURN POLICY?

No Refunds, Exchanges or Store Credit Only. . . . 

Items that are still in new and/or like new condition can be exchanged. Items must be returned in it's original packaging, within 5 business days of delivery. No exchanges will be accepted after 5 business days from the date of delivery. Returns are not prepaid. You will need to arrange payment for return shipping. No international returns accepted. 

Please be sure to properly package and insure your shipment as we will not be responsible for lost or stolen packages during the shipping process.

Custom made to order items and sale items are all sales final.

WHAT ARE YOUR DELIVERY OPTIONS?

There is a standard shipping fee for all orders. Shipping is 3-4 business days in addition to processing. Custom and made to order items are processed and shipped within 2 to 4 weeks from date of completed order. For expedited shipping methods, please inquire at info@jewelryheir.com with the subject line as "Expedite My Order", additional fees will apply.

DO YOU PROVIDE INTERNATIONAL DELIVERY?

Yes, we do provide international delivery. Please allow 10 to 12 business days for delivery and 3 to 8 weeks for Custom, Made to order items.

DO YOU OFFER GIFT CARDS?

Gift certificates are available upon request. Email info@jewelryheir.com to receive you digital file gift certificate.

PRIVACY POLICY UPDATE

When you visit our site some personal information based on your device is collected automatically such as IP address, Device identifiers, Web browser information, websites or search terms that referred you to the site, Page view statistics, Transaction information (e.g. transaction amount, date and time such transaction occurred),Location information (e.g. IP address),Log data (e.g. access times) and how you interact with the site.
As an e-commerce store, we may also directly collect non-public, personal information including name, contact and billing information for the purpose  of account management, order processing, marketing new and existing products or services offered by Jewelry Heir, and communicating content relevant to our mission (if you agree).
If we do receive your personal information, we will only use it for the purposes described where it is collected, and we will not sell, license, transmit or disclose this information outside of Jewelry Heir unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us, (3) in order to provide our services to you (and contacting you when necessary), (4) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (6) otherwise as we are required or permitted by law.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept online orders for products or services. Your continued use of our web site, or purchase of products or services constitutes your acceptance of this Policy.
EU Privacy Notice
If you are located in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.
For this EU Privacy Notice section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but, in addition to the information identified in the Privacy Policy as Personal Data above, “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Square Credit Card processing via Wix and/or Paypal will be the controller of your Personal Data processed in connection with the Services.